FAQ
Before contacting us, please first go through the list of the most commonly asked questions:
Our products are handled by our staff with great care, so if your order is damaged during transport and you notify us, we will arrange for a replacement to be sent immediately.
If, when you receive your order, you notice that the box is damaged or shows signs of breakage, refuse delivery and ask the delivery person to sign the delivery note from the transport company stating the reason for the refusal.
To register your user account, you just need to have an email address and choose a password. You can find this option in the top right icon on our home page. You can also access it via this link .
Remember that if you also subscribe to the newsletter, you will receive information about news, offers and exclusive promotions.
Please note that if you decide to cancel your user account, all your personal data will be deleted, including your order history. If you would like us to do so, please send your request to info@romezcal.com or contact us by phone, Monday to Friday, from 9:00 am to 5:00 pm Portugal Time (except local or national holidays).
At Romezcal Spirits there is no minimum or maximum purchase. All our products can be purchased individually.
It is not necessary, you can make the purchase as a guest user. However, we recommend that you open an account to enjoy the various benefits and discounts exclusive to members.
Of course you can! You can select products from any specialized section of our website.
At Romezcal Spirits, you can check the status of your order from the moment you make your purchase through an “Order Confirmation” email. You will receive emails with tracking links to check the status of your order.
Once your order has been shipped, you will receive a tracking number and will be able to check the status of your order on the website of the selected carrier.
Please note that if your payment was made by bank transfer, it will not be verified immediately. Your order will be prepared after payment confirmation, which depends on your bank and the type of payment (domestic or international). After verification, you will receive a “Payment accepted” notification and your order will enter the preparation process.
If, after receiving your order, you notice that the box or items are damaged or show signs of breakage, if possible, refuse delivery to the delivery person and ask them to sign the carrier's delivery note indicating the reason for the refusal.
Please contact us immediately so that we can file a claim with the carrier on your behalf and arrange for the affected items to be replaced or refunded. Please note that in order to process a claim for breakage or damage, if you have already received your order, we will need you to send us photographs of the affected product in advance. We will also need to receive photographs of the inside and outside of the box, showing the shipping label and the damaged products.
Some orders may be split into multiple boxes, so if you have received all the packaging for your order and there are still products missing, please contact us to resolve the issue.
If you need to cancel or change an order in preparation, please contact us urgently before the order is shipped. We will confirm the cancellation after receiving your request.
If the order has already been dispatched, refuse delivery to the driver so that it can be returned to our facilities. Once received, we will proceed to refund your payment.
If you are a company and require a quote, please send us your details to info@romezcal.com , including your delivery and billing address. The department responsible will prepare a quote that you can review and pay by bank transfer before preparing the order.
Invoices to companies will only be issued to Portuguese companies or professionals. Invoices issued to other European Union countries will be issued in the name of a natural person.
You can request your invoice by sending an email to info@romezcal.com. You can also download it directly from your user account in the “My Orders” section, where you will find your entire order history.
We do not add the invoice to the order if it is a gift.
If you need a personalized quote for a company or professional in Portugal, please contact us at info@romezcal.com or call +351 964 041 832, Monday to Friday, from 8:30 am to 5:30 pm. Our customer service will receive your request and forward it to the appropriate department. This service is only available in Spain.
Our payment methods are: Debit/credit card (Visa, MasterCard), national or international bank transfer, Amazon Pay, and Google Pay.
Shipping costs are calculated automatically based on the destination, the number of products purchased and the shipping agency you select. These costs will be detailed throughout the purchase process and you can review them before finalizing the purchase.
We ship to mainland Portugal and to Madeira and Azores.
Please note that delivery times depend on the destination and section in which you made the purchase, and are independent of the preparation time of your order.
The delivery time is calculated from the date the order is collected by the transport company and not from the date of purchase. You will receive an email with the subject “Shipped” when the order has left our premises and you will have a tracking number to check the status of your shipment at any time.
Estimated delivery times do not include weekends or holidays.
Shipping to mainland Portugal : 2-3 working days. Shipping agencies: GLS, CORREOS EXPRESS.
Shipping to the Madeira and Azores Islands : 4-8 working days. Shipping agencies: GLS, CORREOS EXPRESS.
Delivery times may vary depending on the transport company selected. Generally, deliveries are made Monday to Friday from 8:00 to 19:00 (excluding local or national holidays).
If you require flexible delivery, we recommend that you contact the selected carrier and arrange for delivery to a collection point.
It will depend on the options offered by the transport company you have selected for the shipment of your order. To do this, you must contact the transport company and inform them of your tracking number.
The collection points of the transport companies are usually:
CORREOS: Post Office.
CORREOS EXPRESS: Post Office.
FEDEX: Collection point.
UPS: Collection point.
GLS: Collection point / delivery agency.
Please contact the shipping company and provide your tracking number. If you are not at home during delivery, they may leave a note or send you an email. If you are absent on a second attempt, they may leave the package at a nearby collection point.
We recommend that you contact the carrier's local office directly to arrange a redelivery or pick up the package. If you need further assistance, please do not hesitate to contact our customer service team.
If you need to change the delivery address of your current order, please contact our Customer Service department, Monday to Friday from 9:00 am to 5:00 pm (except local or national holidays).
Also, remember that you can manage your billing or shipping addresses by going to My account>My addresses. During the purchase process, you will be able to choose from your previously saved addresses.
To benefit from free shipping, you must place an order that meets the following conditions, depending on your location:
Portugal mainland
You can get free shipping when you place an order of at least 150€, with a weight limit of 72 Kg per order.
Azores and Madeira
Free shipping applies to orders of 800€ or more, with a maximum weight limit of 40kg per order.
Please note that if your order exceeds the weight limit set for your region, you will have to pay for the transport of the products exceeding this weight.
We use special packaging for our bottles. This packaging has been approved by the UPS Agency for the sale of alcohol throughout Europe. It protects the bottles from possible impacts during transport.
Romezcal Spirits offers a service for the sale of products for consumption, both for individuals and companies. It is important to note that we do not allow the resale of purchased products nor do we provide documentation for it. We are not responsible for the misuse of products by purchasers or for any sales made by unauthorised third parties. We disclaim all liability in this regard.
For legal entities or professionals in the industry, it is important to note that consumer law does not apply. This means that certain rights, such as the right of withdrawal, do not apply to these users.
If you would like to receive information about our new promotions and discounts, you can subscribe to our newsletter. Remember that you can always unsubscribe by selecting the appropriate option at the bottom of any of our marketing emails or by making a request to our Customer Service team.
If you have not found a solution to the above questions, please do not hesitate to contact us at info@romezcal.com or call us at +351 964 041 832 from Monday to Friday from 8:00 to 17:00. We are here to help you.
Store your mezcal upright, in a cool, dark place away from sunlight or heat sources. It doesn’t spoil, but keeping it away from direct light helps maintain its flavor and character.
Mezcal is best served neat in a small glass, allowing you to savor its complexity. But if you’re feeling adventurous, experiment with it in cocktails just remember, it deserves respect.
Mezcal is a crafted spirit with deep cultural roots and a range of flavors. In moderation, it’s a delightful, unique experience that invites you to slow down, connect, and appreciate craftsmanship.
Yes! While Mezcal is traditionally enjoyed neat, it can bring a unique twist to your favorite cocktails. Its earthy, complex flavors can elevate classics like margaritas or negronis.
While Mezcal is not a health product, it is made from natural agave and often has fewer additives than other spirits. In moderation, it’s a great way to enjoy a more authentic, artisanal drink.
Yes! We ship Mezcal and other agave spirits across mainland Portugal. With just a few clicks, your next Mezcal experience is on its way.
Every Mezcal is different! Expect earthy, vegetal notes sometimes smoky, sometimes sweet, always complex. It depends on the agave, region, and how it’s made.
Not always. While many Mezcals have a smoky character from the roasting process, some are subtle and others surprisingly bright. It’s all about the maker and the agave.
Traditionally, neat and sipped slowly. But feel free to experiment with cocktails we even share some of our favorites on the site.
Absolutely. We’re fully licensed and committed to importing authentic, premium agave spirits with respect and care.
It means slowing down, appreciating the craft, and respecting the culture. Mezcal is more than a drink it’s a tradition to be honored, not rushed.
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